Privacy Policy
Privacy Policy
Updated: 01.08.2024
We are Harmony Wave Solutions Kft., acting under the name FridayTicket (known here as "we", "us", "our" or "FridayTicket"). You can find our company contact information at the conclusion of this Privacy notice. To present you with access to various Events and achieve the sale of Tickets, we are employing Ticketing Channels such as FridayTicket, and connecting you with Event Organizers such as we are or other companies with whom we have separate agreements. Please carefully read this Privacy Notice to understand the ways how FridayTicket treats your data.
For any inquiries or concerns regarding our privacy practices, please contact FridayTicket using the information provided at the conclusion of this notice.
Company Omega Concert s.r.o., registration number: 24699756, postal address: Ocelářská 2457/7, Libeň, 190 00 Praha 9, the Czech Republic (hereinafter referred to as the "System Owner"), is the owner of the System and collaborates with Organizers and Authorized Sellers under separate agreements.
We primarily provide the Site as an online platform that allows third-party companies (Organizers and Authorized Sellers) to advertise and sell Tickets for various events and concerts. In this arrangement, neither we nor the System Owner are responsible for the actions of the Organizers and Authorized Sellers (sellers); our role is to connect them with Buyers interested in purchasing Tickets.
Please be aware that, in addition to offering the Site for use, FridayTicket may also function as an Organizers and Authorized Sellers, selling Tickets directly. In such instances, we will assume the same rights and responsibilities as outlined in these Terms of Use for Organizers and Authorized Sellers.
By default, we display announcements for ticket sales for various events on the Site https://fridayticket.com/en and utilize the Widget provided by the System Owner to facilitate the sale of these tickets. Before completing an order, the Buyer will be redirected from https://fridayticket.com/en to a separate content module (Widget), which is automatically identified by the System and establishes a connection between the Authorized Seller and the Buyer.
Certain products or services you access or purchase through these services may be provided by our third-party partners. The handling of your information related to these services will be governed by the privacy policies of the respective third parties.
1.Privacy Policy Acknowledgement
By accessing and utilizing our Site, you hereby acknowledge and consent to the practices delineated in this privacy notice (the “Privacy Notice”). You may navigate this Site without disclosing personal information; however, to access and utilize our services, the provision of certain personal information is mandatory. By providing such information, accessing or visiting this Site or purchasing tickets listed on the Site, you explicitly agree to be bound by the following Policies and Terms, in addition to all applicable laws, ordinances, and regulations. You affirm that you possess the legal right to enter into this binding agreement
This Privacy Notice outlines the privacy practices concerning the collection of personal information through this Site. Your access to this Site, along with all communications between you and FridayTicket, is governed by the Privacy Notice contained herein. When using this Site for browsing, searching, or purchasing tickets, you acknowledge that you are engaging with a Site developed and owned by FridayTicket, and you agree that this Privacy Notice is applicable to you.
2.Applicable Law
FridayTicket prioritizes the protection of your privacy and adheres to the General Data Protection Regulation (GDPR) - Regulation (EU) 2016/679, along with other legislation and regulations concerning the safeguarding of personal data. Additionally, we comply with the relevant Hungarian laws, including:
• Act CXII of 2011 on the Right of Informational Self-Determination and on Freedom of Information (Info Act): This Act regulates the processing of personal data and ensures the right to informational self-determination.
• Act V of 2013 on the Civil Code (Civil Code): This Act includes provisions on the protection of personality rights, which encompass the protection of personal data.
• Act XLVIII of 2008 on the Basic Requirements and Certain Restrictions of Commercial Advertising Activities (Advertising Act): This Act sets out rules for the processing of personal data for direct marketing purposes.
These laws provide a robust framework for the protection of personal data, ensuring that your information is handled in accordance with strict legal standards. By using or visiting this Site or purchasing tickets listed on the Site, you expressly agree to be bound by the aforementioned laws and regulations as may be updated or amended, in addition to the policies and terms set forth by FridayTicket.
For further information on these regulations or to address any privacy-related concerns, please contact FridayTicket using the contact details provided at the end of this notice.
3.Personal Information We Collect
FridayTicket collects personal information that you voluntarily provide when creating (and later updating) your user account, accessing and using our services, interacting with us, or corresponding with us. This personal information may include, but is not limited to:
• Contact Information: Your name, home and billing address, email address, and telephone number.
• Account Information: Usernames combined with passwords, secret questions and answers.
• Financial Information: Credit card or bank account numbers.
• Personal Preferences and Interactions: Random note text, email correspondence with our customer service, favorite teams, shows, or artists, purchase or viewing history.
• Additional Identification Information: Any additional personal information that may be required to authenticate or identify you or the information you provide to us.
We do not intend to process sensitive data, however we may from time to time gather an information that helps us better accommodate your special needs and ensure accessibility and/or special seating arrangements (if needed) on event premises.
When you access or use the Site, we automatically collect information about your visit, which includes:
• Log Information: Details about your use of the Site, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before coming to our Site.
• Device Information: Information about the computer or mobile device used to access our Site, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
• Location Information: With your permission, we may collect information about the location of your device when you access or use the Site, or when you otherwise consent to the collection of such information.
Our Services are not intended for individuals below the age of majority without parental or guardian involvement. If you are under the age of 18, you are prohibited from registering a profile on our Site. Any tickets for persons under the age of 18 must be purchased by or under the supervision of a parent or guardian. FridayTicket does not intentionally collect or distribute information from or about children under the age of 16. Should FridayTicket become aware that it has inadvertently received personally identifiable information from an individual under the age of 16, reasonable steps will be taken to delete such information from its records.
4.Information We Receive from Third Parties
FridayTicket may receive data about you from other sources, such as data providers, and may combine this information with the data that we collect from you directly or through your use of our Site. This practice allows us to enhance the accuracy and completeness of the information we hold about you and to better meet your needs and preferences. The processing of this combined data is conducted in accordance with this Privacy Notice and applicable data protection laws.
5. Information We Collect Via Cookies and Other Tracking Technologies
FridayTicket utilizes various technologies, including web beacons and cookies, to collect information about your activity on the Site with the aim of enhancing your experience. This may encompass details regarding the pages you visit, the content you view, as well as information about your device and browser. We may also employ third-party analytics tools, such as Google Analytics and Amazon Web Services, to gather such information.
6. Cookies
Cookies are data files that are stored on your computer or portable device upon visiting specific web pages. These files function as mechanisms enabling the Site to recall actions previously executed by your browser, such as pressing particular buttons or logging in during an earlier visit. The utilization of cookies assists in enhancing the user experience by allowing us to personalize our services, evaluate the popularity of various areas and features of our services, and comprehend the manner in which customers engage with the services.
7. Types of Cookies
1. Essential Cookies (Strictly Necessary Cookies): These cookies are vital for the operation of our Site. They enable you to access secure areas of our Site and use the shopping cart feature when making purchases.
2. Analytical/Performance Cookies: These cookies allow us to recognize and count the number of visitors and to observe how visitors navigate our Site. This information assists us in improving the Site, ensuring users can easily find what they are searching for.
3. Functionality Cookies: These cookies enhance the functionality of the Site and facilitate ease of use. For example, they remember that you have previously visited the Site and requested to remain logged in.
4. Targeting Cookies: These cookies record your visit to our Site and your browsing habits, such as the pages you have visited and the links you have followed. They are employed to display advertisements that are more relevant to your interests and can also be used to limit the frequency of ads. These cookies may be set by us or by ad networks with our permission. Please note that these cookies do not contain your personal information.
8. Third-Party Cookies
Our Site may also include third-party cookies. The collection, use, and choices related to these third-party cookies can be found on the respective third-party websites.
The processing and use of data collected via cookies and other tracking technologies are conducted in accordance with this Privacy Notice and all applicable data protection laws. Should you have any questions or require further clarification regarding our use of cookies and tracking technologies, please contact FridayTicket using the information provided at the end of this notice.
9. Managing Cookies
You may manage cookies by configuring the settings in your internet browser to refuse the placement of all or certain cookies. For detailed instructions on how to adjust your cookie settings, please consult the guidance or online help resources provided by your respective browser.
Please be advised that declining cookies may result in the inability to utilize certain additional features of our Site and may restrict access to specific areas of the Site.
10. For What Purposes Do We Process Your Personal Data
FridayTicket processes your personal data based on the following legal grounds:
1. Consent: We process personal data to send newsletters, direct email marketing, push notifications, and marketing through other channels based on your explicit consent. You have the right to withdraw your consent at any time, which can be done by clicking the unsubscribe link in any newsletter or by adjusting your email preferences in your account settings.
2. Contract Performance: We process your general information, payment details, social information, and electronic identifiers to fulfill our contractual obligations and provide you with our services effectively.
3. Legal Obligations: We are required to retain certain general and payment data for compliance with tax regulations. This includes invoice details, bank account information, telephone numbers, and your country of residence, which may be required by tax authorities.
4. Legitimate Interests: We process general information, social information, and electronic identifiers to monitor and prevent unauthorized use of our services and to detect potential misuse of accounts. Additionally, for fulfilling our tax obligations, we process various data points to ascertain the location of transactions, which includes your country of residence, IP address, telephone number prefix, the country code of your IBAN, and the location of the event.
11. How We Use the Information We Collect
The personal information we collect is utilized primarily for the following purposes:
1. Provision of Products and Services: To deliver the products and services you purchase or utilize on our Site, either directly or through third parties.
2. Service Administration and Enhancement: To administer, support, maintain, and enhance the services provided, as well as to improve your overall user experience.
3. Personalization: To personalize your experience on the Site, including offering targeted advertising, content, or functionalities that match your user profile and interests.
4. Contractual Obligations: To fulfill our contractual obligations to you and to third parties.
5. Legitimate Interests: To support and protect our legitimate interests, including the management and operation of our services.
6. Legal Compliance: To ensure compliance with applicable laws and regulations, including obligations related to tax, financial reporting, and other legal requirements.
7. Protection and Enforcement of Rights: To protect and enforce our legal rights, safeguard the security of our systems, and ensure the privacy and protection of our customers.
8. Facilitate Transactions: To facilitate and manage transactions in which you participate, ensuring efficient processing.
9. Communication: To communicate with you, including providing customer services and addressing inquiries or issues.
10. Trend Monitoring and Analysis: To monitor and analyze trends, usage patterns, and activities related to our services, helping us understand user behavior and improve our offerings.
11. Fraud Detection and Prevention: To detect, investigate, and prevent fraudulent transactions and other illegal activities, protecting the rights and property of FridayTicket and third parties.
12. Use of Personal Data for Marketing Purposes
FridayTicket may utilize your personal data for marketing purposes, including the following:
1. Marketing Communications: We may send you marketing emails regarding tickets for events that match your interests as indicated on our Site. If you have purchased a ticket through our Site, you may have opted to receive such marketing communications.
2. Personalized Advertising: We may use your personal information to deliver personalized advertisements. This information may be shared with third-party advertising partners to facilitate the display of relevant ads to you.
3. User Feedback: We may use the content of any user feedback you provide on our Site for marketing purposes, including showcasing such content on our Site and on third-party websites.
The use of your personal information for marketing purposes is entirely optional and contingent upon your consent. You may withdraw your consent or object to this processing at any time by sending an email to [email protected]. Additionally, you can opt out of receiving marketing emails by clicking the unsubscribe link in any marketing email you receive or by adjusting your email preferences in your account settings.
Please note that if you choose to opt out of marketing communications, we reserve the right to continue sending you essential information related to the services you use, including support communications and important legal notices.
13. Use of Third Parties
FridayTicket engages the services of various third-party processors to handle data, including personal data, on our behalf. These processors are entrusted with the processing of personal data to fulfill specific functions as required by our operations. The use of these processors is governed by contractual agreements ensuring that they process the data in accordance with our instructions and for our purposes.
Specifically, we utilize processors for the following functions:
1. Data Hosting: To host and manage our data securely.
2. Support Services: To provide assistance with customer support and related services.
3. Analytics: To perform marketing and site analytics, enabling us to understand user behavior and improve our services.
4. Bulk Communication: To facilitate the distribution of bulk information, including via email and SMS. For example, we use Amazon Web Services for email distribution. Amazon is a cloud-based service provider integrated into our bulk email applications.
These processors are selected for their ability to comply with applicable data protection laws and to safeguard personal data. They are contractually obligated to ensure the confidentiality and security of your data and to use it solely for the purposes specified in our agreements.
In addition to the processors mentioned, FridayTicket engages other third parties for specific functions, including but not limited to:
1. Transportation Companies: To deliver tickets to you.
2. Payment Processing Companies: To process payments for goods and services.
For these purposes, we provide the necessary personal data to these third parties, which may include your name, email address, billing and shipping address, and credit card information.
We also utilize Amazon Web Services as our cloud-based email service provider for sending emails.
All third-party processors are required to adhere strictly to our instructions regarding the processing of personal data. They are prohibited from using personal data for their own purposes and must comply with the requirements of the General Data Protection Regulation (GDPR). We ensure that all processors are bound by contractual agreements that mandate compliance with applicable data protection laws and safeguard your personal data.
14. Joint Controllers
FridayTicket operates as a joint controller with other entities, including ticket providers, to deliver our services. In our role as joint controllers, we collaborate with these ticket providers to delineate our respective responsibilities, roles, and relationships through mutual agreements.
For the purposes of exercising your rights under this Privacy Notice, FridayTicket is the primary point of contact concerning personal data processed for our services. Should it be more expedient or effective to address your request with another party, FridayTicket (or the ticket provider) may refer you to the appropriate entity.
If you have any concerns or wish to exercise your rights regarding the personal data processed for our services, please contact FridayTicket in the first instance using the information provided at the end of this notice.
15. External Controllers
FridayTicket may disclose your personal data to external controllers in the following circumstances:
1. Payments: Payments are processed through a third-party payment service provider. For more details on how payment providers handle your data, please review their privacy notice available at the applicable payment provider site. Payment providers processes personal data as an independent controller in accordance with their own privacy practices.
2. Tax Authorities: We are legally obligated to include certain personal data in our financial records, which may be disclosed to national tax authorities as required. These authorities process personal data as separate controllers in accordance with their own privacy policies.
3. Event Organizers: In cases where event organizers need to cancel or modify events, they may request information about tickets sold through our site to ensure proper notification and refunds. This information may also be used to prevent fraud. Event organizers act as independent controllers and adhere to their own privacy notices.
In addition to the aforementioned scenarios, personal data may be shared with third parties as legally required. FridayTicket does not sell, exchange, or rent personal data to third parties. We may share aggregated, anonymized data with business partners and trusted affiliates.
16. Data Transfers and Security
• Transfers Outside the EEA: Personal data may be transferred to parties outside the European Economic Area (EEA) if our processors or joint controllers are located in such regions. We ensure that such transfers comply with privacy legislation, guaranteeing that data is only transferred to entities or countries providing an adequate level of protection.
• Restricted Access: Access to your personal and account information is limited to those who require it for the purposes outlined in this Privacy Notice. Your data will not be sold, transferred, rented, or exchanged to third parties, except in specific circumstances, including:
1. Legal Compliance: Disclosure of personal information in response to subpoenas, court orders, or other legal processes, or to establish, exercise, or defend our legal rights.
2. Business Partnerships: Sharing of personal data with business partners for the purpose of sending promotional materials or special offers. Please note that we are not responsible for the privacy practices of these third parties.
3. Protection of Rights: Disclosure of personal information if necessary to protect the rights, property, or safety of FridayTicket, our users, or others, including the prevention of fraud. This does not encompass the sale or commercial disclosure of personal data in violation of this Privacy Notice.
4. Business Transactions: Disclosure of personal and account information in connection with the sale of part or all of our business or in the event of a merger with another company.
17. Data Protection Rights
We are committed to ensuring that you are fully informed of your data protection rights. As a user, you are entitled to the following rights:
1. The Right to Access: You have the right to request copies of your personal data held by us. We may charge a nominal fee for this service.
2. The Right to Rectification: You have the right to request correction of any inaccurate information and to request completion of any incomplete information.
3. The Right to Erasure: You have the right to request the deletion of your personal data, subject to certain conditions.
4. The Right to Restrict Processing: You have the right to request restriction of the processing of your personal data, under certain conditions.
5. The Right to Object to Processing: You have the right to object to the processing of your personal data, subject to certain conditions.
6. The Right to Data Portability: You have the right to request the transfer of your personal data to another organization or directly to you, under certain conditions.
For detailed information about your rights, you may refer to the General Data Protection Regulation (GDPR), which governs data protection and privacy within the European Union and the European Economic Area.
If you wish to exercise any of these rights, please contact us at: [email protected]. We are obligated to respond to your request within one month.
Please note that if you choose not to provide certain personal information, we may be unable to deliver specific services to you, and some services may not fully accommodate your interests and preferences.
If you have any questions regarding the personal information we process or retain, or about your rights related to that information, please do not hesitate to contact us.
18. Protection of Your Personal Information
We employ reasonable measures to ensure that your personal data is protected from unauthorized disclosure to regional or national institutions and authorities, except as required by law or other applicable regulations.
To safeguard the privacy of your data and personally identifiable information transmitted through our website, we implement a comprehensive security framework, including physical, operational, and administrative safeguards. Our security measures include:
• Security Technology: We regularly update and test our security technology to enhance protection against unauthorized access. We employ secure server software (SSL) to encrypt data transmitted to our site.
• Access Control: We restrict access to personal information to employees who require it to provide services or benefits to you. Access to data is controlled, and only authorized personnel are permitted to view information pertinent to their job functions.
• Employee Training: We provide training to our employees on the importance of privacy and the measures required to keep your information secure.
• Firewall and Security Policies: Our systems are fortified with robust firewall infrastructure and governed by stringent security policies. Actions involving customer data are monitored, and all data interactions are logged in an audit trail.
Despite these measures, please be aware that the transmission of information over the Internet is not entirely secure. While we strive to protect your personal data, we cannot guarantee its security during transmission to our site; such transmissions are at your own risk. Upon receiving your data, we employ strict procedures and security features to prevent unauthorized access. In the event of a data breach, we will notify you in accordance with applicable laws and regulations.
For any concerns or inquiries regarding the security of your personal data, please contact us.
19. Personal Data Storage Duration
We adhere to the following retention policy concerning personal data:
• Accounting and Tax Purposes: Personal data related to purchases made on our Site is retained for a minimum of 10 years in compliance with tax authority requirements.
• Fraud Prevention: Personal data processed for fraud prevention purposes is retained for at least 5 years following your last login.
• Account Data: Personal data associated with your account is retained for 12 months after your last login. If your account remains inactive beyond this period, we will delete both your account and associated personal data.
20. Changes to Privacy Notice
We reserve the right to amend this Privacy Notice periodically. Any modifications will be reflected in updates posted to this Privacy Notice, detailing changes in data collection practices, usage, and disclosure circumstances. We encourage you to review this Privacy Notice regularly to remain informed of any updates. Continued use of the Site following any changes signifies your acceptance of the revised terms and acknowledgment of having read and understood them, even if you have not received written notification. In certain instances, we may seek your explicit consent for specific changes.
21. Contact Us
For any inquiries or comments regarding this Privacy Notice, our data collection and usage practices, your choices and rights concerning your data, or if you wish to exercise your legal rights, please contact us at:
Harmony Wave Solutions Kft
Аddress: 2161 Csomád, Verebeshegy utca 11, Hungary
e-mail: [email protected]
